Customer support

Phone: 1-855-94TRAKA
Email: support@trakausa.com

We're here to help

Technical support is available to all customers with an active software license. Our trained specialists are here to answer any questions regarding your Traka solution, or to address any issues with hardware, software, or system integration to help ensure your continued success. 

The majority of support calls can be resolved over the phone, by email or screen-share collaboration. In the rare case we are unable to resolve an issue remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, we offer field services.

Traka technician helping a customer on the phone

Online support

Traka has a specifically designed self-service support website where you can access a comprehensive list of online user manuals, select configuration files and official versions of new software releases  It is also an excellent point of reference to find out more about the advanced capabilities of your system.

Phone support

Traka support technicians are available to assist with any issues that arise with your solution. For 99% of support cases, we are able to respond within 4 business hours to minimize any impact on your operation. 

Service technicians

In order to provide the highest level of service, our support team is backed by a fleet of experienced service techs who can provide on-site support when needed.