Applications Support Technician - Level 1
Do you have the ability to assist our customers with any kind of technical issues, along with strong interpersonal and technical skills? Join Traka’s UK Team, part of the ASSA ABLOY Group, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What would you do as our Application Support Technician
As an Application Support Technician at Traka, you will handle technical support cases and enquiries via phone and email, including progression to engineer call out or escalation to 3rd level EMEIA support for further investigation and resolution. You will be part of an on-call rota system to cover a small number of customers who have 7x7 support.
You would also be responsible for:
- Providing prompt 1st and 2nd line support via phone and email to UK customers, ensuring high-quality ticket management and documentation.
- Investigating technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
- Collaborating with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.
- Sharing knowledge and solutions within the team to improve service quality and problem resolution.
- Performing general administrative tasks within the customer services department to support smooth operations.
The skills and experience you need
We are looking for someone who:
- Has knowledge of SQL databases, Windows system, and IT networking.
- Has previous experience in similar roles, handling queries from end users.
- Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks.
- Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations.
- Effectively prioritizes workloads and manage tasks with a proactive and organized approach.
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.
Here is what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and icentive schemes.
- 25 days holiday + bank holidays.
- Ex-gratia day for Christmas Eve.
- Access to an online benefits portal.
- ASSA ABLOY Family Brand discount (Yale).
- 2 x Annual salary life cover.
- Company Pension scheme standard 5%.
- Bi-annual discretionary bonus.
- Access to Employee Care scheme.
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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