IT TechOps Analyst
At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility.
ASSA ABLOY, located in New Haven, CT, is seeking a skilled and motivated Tier 2 IT TechOps Analyst to join our dynamic team. This full-time, onsite role is ideal for an experienced IT professional who thrives in a fast-paced, evolving environment and is passionate about delivering exceptional technical support.
Reporting to the IT Manager, Infrastructure Operations, the TechOps Analyst will play a critical role in supporting factory and office users by resolving network, hardware, software, and end-user issues through various communication channels including calls, emails, and texts.
This role will sit full-time in New Haven, CT.
What you will be doing
- Ensure smooth day-to-day IT operations across the organization, including:
- Laptops, desktops, tablets
- Mobile and desk phones
- Printers and copiers
- Video conferencing systems
- Maintain accurate inventory of all IT hardware and equipment.
- Utilize tools such as ServiceNow for incident and service request management.
- Provide high-quality technical support and customer service to both onsite and remote users.
- Troubleshoot and resolve hardware and software issues, escalating when necessary.
- Document IT processes and business functions to support continuous improvement.
What we are looking for
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Solid understanding of business systems and effective documentation practices.
- Excellent time management and organizational abilities.
- Proficiency in:
- Windows 10/11
- Active Directory
- PC/MAC hardware and peripherals
- Microsoft 365 applications (Outlook, OneDrive, Teams, etc.)
- Troubleshooting authentication issues (e.g., Microsoft SSO/MFA)
- Smartphones and mobile device management
- Experience with MS Teams Rooms and MS Teams Phone is a plus.
- Familiarity with tools and methodologies such as FMEA, HALT, GD&T, DFM&A, DVP&R is advantageous.
- Exceptional customer service skills with the ability to interact professionally across all levels of the organization.
- High ethical standards and ability to handle confidential information with discretion.
- Self-motivated and capable of working independently and collaboratively.
- Flexibility to work occasional weekends and off-hours as needed.
- Bachelor’s Degree in Information Technology or Computer Science.
- A+ Certification is a plus!
We review applications regularly, so don’t hesitate, apply today!
What we offer
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
