Do you thrive on leading teams, building strong customer relationships, and driving continuous improvement? Are you energized by the idea of being a strategic voice between Sales and Manufacturing in a fast-paced, made-to-order environment? Do you have a passion for growing people, optimizing processes, and exceeding customer expectations?

If you answered yes to these questions, then this position could be for you!

Ceco Door, an ASSA ABLOY brand, is looking to add a Customer Service Manager. This is a full-time, on-site leadership role based in Milan, Tennessee and reporting directly to the General Manager.

Come see who we are at: www.assaabloy.com

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Service Manager?

You’ll lead a high-performing Customer Service team and serve as the critical bridge between our customers, sales, and manufacturing teams. You'll play a key role in shaping the customer experience, driving team performance, and ensuring our service levels meet the high standards our customers expect and deserve. You will focus your efforts mainly on three categories: Team Leadership and Development, Customer Relations, and Reporting and Analysis:

You would also:

Lead, Coach & Develop a High-Impact Team

• Hire, train, and manage Customer Service/Inside Sales team members
• Conduct regular team meetings, coaching sessions, and performance reviews
• Support growth and professional development through education and training
• Manage scheduling, attendance, and workload balancing

Drive Customer Success & Relationship Management

• Serve as the primary liaison between Sales, Manufacturing, and the customer
• Build and maintain relationships with key distributors and agency contacts
• Ensure smooth onboarding for new customers, including product/policy training
• Resolve escalated issues and implement customer-focused solutions

Own Reporting & Continuous Improvement

• Analyze and report on sales trends and customer data
• Support forecasting, pricing, and market analysis
• Champion process improvements, system upgrades, and strategic initiatives
• Represent Customer Service in cross-functional planning and problem-solving
• Lead or contribute to inter-company projects and change management efforts
• Other duties as assigned by management.

While assuring compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

The Skills and Experience you need:

• Bachelor’s degree in Business or related field, or equivalent experience
• 3+ years of leadership experience in a customer service environment
• Proven ability to lead teams and manage performance
• Experience working with B2B customers (commercial construction or hollow metal doors a plus)
• Strong communication, analytical, and organizational skills
• Proficiency with Microsoft Office; experience with AS400/MACPAC, Cognos, or ERP systems is a plus
• Ability to collaborate across departments and influence outcomes
• Willingness to adapt to a dynamic, evolving environment

What we Offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary  
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with Company Contributions
• Onsite Health Clinic
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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