Service Engineer

Brief Summary of the position

Key Responsibilities, Tasks and Activities

(in descending order of importance)

R

A

Administration – In accordance with Standard Operating Procedures and Company Policies, you must:

• Ensure jobs are completed in Service Now on a timely basis
• Complete installation and commission paperwork
• Completion of warranty and repair spare parts paperwork
• Submit purchase requests for local parts
• Take responsibility for accurate record keeping of parts in your possession
• Notify manager of any key developments
• Respond to manager requests in a timely manner
• Complete administrative tasks associated with After Hours and Call outs procedures

Installation – In accordance with Standard Operating Procedures, Industry Standards and Company Policies, you must:

• Install and fit equipment
• Take and maintain all appropriate gear to sites.
• Commission equipment
• Observe and monitor equipment functioning
• Notify manager and recommend solutions in the event that you identify faults

Equipment Repairs and Maintenance – In accordance with Standard Operating Procedures, Company Policies and Industry Standards you must:

• Provide regular, accurate and timely equipment repairs and maintenance
• Undertake preventative, routine and fault related maintenance at all sites as required
• Ensure understanding and compliance with Company procedures.
• Report on market intelligence or trends
• Provide advice and recommendations on future equipment and inventory requirements
• Accurate program changes.

OHS & Presentation – In accordance with Standard Operating Procedures, Company Policy and Industry Standards, you must

• Present yourself in a clean, neat uniform, and prepared with the appropriate gear and tools at all times.  Long hair to be tied back and any facial hair to be kept tidy or clean shaven.
• Clean and maintain your tools, equipment and vehicle to a very high standard
• Maintain OHS practices and methods and report any hazards or issues promptly and with accurate information.
• Provide recommendations on any potential OHS risks and exposure.

Key Relationships

1

Internal staff and manager

2

Client representatives and stakeholders

3

Third party contractors and consultants

Qualifications and Experience

Education:

Qualification in a relevant discipline

Years of experience:

2-3 years

Skills and Knowledge (functional and methodical)

• Electrical/Mechanical/Advanced Electronics qualification or be working towards one
• Advanced computer literacy & computer programming skills
• Problem solving skills
• Desire to develop skills and competency within the carpark access industry
• Accurate ands disciplined data entry

Social and Personal Competences

·     Ability to work as part of a team or independently

·     Effective communication skills with all stakeholders

·     Well organized and the ability to prioritise

·     Commitment to customer service

·     Desire to continuously learn and refine skills and train other technicians