Traka KeyCare Your Traka solution forms an important part of the daily operational process of your organization, be it for security, health and safety or efficiency. At Traka, our focus has always been on quality manufacturing, which is why we are ISO9001, 14001 and 27001 accredited. All Traka systems are provided with a 24 month parts and labor warranty.* We provide Professional Services to ensure your system is installed and implemented according to industry best practices and optimized to maximize return on investment from day 1. But what about after implementation? All support calls are answered by our dedicated technical support team, so you can be assured of remote assistance from a trained specialist to assist with any questions or issues that may arise after implementation. Remote support is available to all customers with an active software license. The majority of support calls can be resolved over the phone, by email or remote desktop assistance. For issues that are unable to be resolved remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, Traka offers 2 options. Break-fix service Sometimes referred to as corrective or reactive maintenance, we simply provide an onsite service quote and on purchase order receipt, a Traka Certified Technician is dispatched to resolve the issue. Any parts not covered by the manufacturer warranty are paid for in addition to the service labor. Traka KeyCare Traka KeyCare provides access to a number of value-added services under the program including preventative maintenance, service visits, refresher training, extended parts warranty and more. A summary of the the program levels and options available are provided below. Please take your time to assess the various options available and we would look forward to discussing with you further to identify a plan to meet your needs.