Traka statement regarding Coronavirus (COVID-19)

Traka and ASSA ABLOY Global Solutions have been taking actions and preparing further measures in line with ASSA ABLOY Group, the World Health Organization and Government guidance on the response to Coronavirus (COVID-19).

Our priorities as a business and in ASSA ABLOY Global Solutions during this situation are to:

  1. Protect our people, their families and our communities
  2. Protect and support our customers and partners
  3. Protect our company knowledge and capability
  4. Protect our company financial security

Beginning Wednesday 18th March, our office in Orlando, FL will be closed to visitors, and all office-based employees which are able to work remotely in the US will be doing so until further notice, in alignment with the President’s “15 days to slow the spread” initiative.

Please be assured that there will be no impact on our ability to continue to support our customers and products, nor will there be any impact to our manufacturing process at this time. Our goal is to continue to deliver the exceptional service our customers and partners have come to expect.
 
We are taking every measure possible to minimize any impact on our ability to serve our customers and partners.
 
We are asking our teams to work with customers and partners through digital channels as much as possible.

  • Should you require support, we first advise logging your issue 24/7 by emailing support@trakausa.com. This will ensure that we have an immediate record of your inquiry for a timely response by our support staff.
  • Should you have a more urgent support issue during business hours, our support staff is available Monday-Friday, 8:30AM-6:30PM EST at 877-948-7252.
  • And as always, your regional sales manager is available for any sales related questions. 

Our field service technicians will continue with scheduled installations and service calls as planned, as long as deemed safe based on the ever-changing conditions of COVID-19. The safety of our staff and that of our customers and partners will remain our top priority.
 
We aim to continue the highest quality of service through the current and ongoing challenges, and we thank you for choosing Traka!