Privacy Notice

Information you give us 

This includes any information that you provide to us directly: 

• when you sign-up to utilise our services. 

• by filling in forms on our websites, or those provided to you. 

• when you enter a competition, promotion or complete a survey. 

• by posting comments or content on our social media pages; or 

• when you contact us or we contact you and you provide information directly to us. 

What personal information will ASSA ABLOY process?

We collect and store:

• Your name, company name, country, email and/or telephone number which you submit (in order to sign-up for electronic direct marketing, request an expert consultation or other information from us).
• Contact and delivery details as well as financial information you submit (a) when registering your account with us (b) in connection with any requests for, or purchase of products.
• Any information you tender when making use of any of our websites.
• How you use our website(s) via the use of Google Analytics.
• In addition to the information you submit, we are gathering your IP address to serve you with geographically relevant content and personalisation purposes when making use of our website(s).

Other information might also include:

• date of birth, place of birth, identity number, passport number, bank details, details about your employment, tax number and other financial information;
• records of correspondence or enquiries from you or anyone acting on your behalf;
• details of transactions you carry out with us;
• details of contracts, sales or leases you carry out with us;
• sensitive or special categories of personal information, including biometric information, such as images (CCTV), fingerprints and voiceprints when making use of any of our products or otherwise.

You may provide personal information to us either directly or indirectly (through an agent acting on your behalf, or an introducer), by completing an application form for our products and services or requesting further information about our products and services, or by providing a quotation or tender, whether in writing, through our website, over the telephone or any other means.

-       To other companies within the ASSA ABLOY Group (a full list of ASSA ABLOY entities can be found here, including to companies that market, sell and support our solutions in your country when you sign-up for an expert consultation or request information from us.

-       To third parties who provide services connected to this website or its functions, but only to the extent necessary to provide these services, such as:

-       IT (Information Technology) and marketing agency providers who host, develop and offer support for this website.

-       To third parties who provide services connected to our applications, systems, web services, and the processing purposes defined above.

-       To the digital marketing agency responsible for the development of this website. Located in South Africa and bound by the ASSA ABLOY Non-Disclosure Agreement for protection of all personal information.

-       When required by law.

ASSA ABLOY uses standard contractual clauses approved by the European Commission (in terms of the European Union Data Protection Regulation (“GDPR”) requirements), safeguards in terms of the South African Protection of Personal Information Act, 2013 (“POPIA”) and/or other applicable data protection legislation (“Data Protection Laws”) when transferring personal information transborder to ensure a sufficient level of protection.

We take measures to protect all personal information transferred to a third party, or to other countries, in accordance with Data Protection Laws.

In relation to the personal data that we hold about you, you have the right to:

• Request a copy of your personal data from our records;
• Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires);
• Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process it (for example if you deem the data to be incorrect);
• Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and
• Withdraw your consent to us processing your data for marketing purposes at any time.

We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be addressed to Attn: ASSA ABLOY Information Officer at P.O. Box 146, Roodepoort, South Africa, 1725 or privacy.za.openingsolutions@assaabloy.com.

We store personal information for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal information when such data is no longer necessary to process a request or an order, or to manage your account or our client relationship. Statistics which have been anonymised may be saved for longer.

The security of your personal information is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under applicable law. 

• We are based in and operate from South Africa.  Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards, may not be equivalent to the laws in your country of residence. 

• We might transfer your personal information to places outside of South Africa and store it there, where our suppliers might process it.  If that happens, your personal information will only be transferred to and stored in country that has equivalent, or better, data protection legislation than South Africa or with a service provider which is subject to an agreement requiring it to comply with data protection requirements equivalent or better than those applicable in South Africa. 

• Your use of our website, followed by your submission of information to us, represents your consent to such transfer. 

• We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy. 

Our website or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates.  Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.  

Our website or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates.  Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.  

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.