Customer support
Our trained specialists will assist with any questions or issues with hardware, software or system integration to help ensure help ensure your continued success.
Customer Support
Technical support is available to all customers with an active software license. The majority of support calls can be resolved over the phone, by email or screen-share collaboration. In the rare case we are unable to resolve an issue remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, we can offer field services.
Support calls are answered by our dedicated support teams, so you can be assured of assistance from our trained specialists to assist with any questions or issues that may arise with hardware, software or system integration.
EMEIA
For help and assistance in this region, please follow the link below
OCEANIA
For help and assistance in this region, please access the support portal.
Online Support
Traka has a specifically designed self-service support website where you can access a comprehensive list of online user manuals, select configuration files and official versions of new software releases It is also an excellent point of reference to find out more about the advanced capabilities of your system.
Engineers
In order to provide a high level of service, our support team is backed by a fleet of experienced engineers who can provide on-site support if needed.
Distributor Support
Distributors can register for and access the online Traka Support Portal providing information and support for all Traka solutions
