Epos Now

Epos Now, recipient of the Queen’s Award for Enterprise 2016, is an award-winning point of sale software and hardware provider, delivering industry-leading technology to small businesses, predominantly serving the retail and hospitality sectors. Creator of the UK’s first POS AppStore, Epos Now is committed to affording SMEs the same benefits as their corporate competitors by delivering innovative products, safeguarding the profitability of its 30,000 customers.

Epos Now has scaled rapidly, with annual revenue growth of 152% each year, and now has three offices within the Norwich Business Park, as well as a fleet of pool vehicles used by sales and support teams to visit customers. With over 150 staff operating out of Norwich, key management started to become a problem – at times there were vans with both the main and spare keys going missing. Epos Now needed a simple system that would allow them to track who had what keys, and also ensure that only designated people had access to the right offices and buildings.

Traka21’s innovative plug and play system provides Epos Now with the very latest in intelligent key management. Simple, efficient and cost-effective, Traka21 helps trace and account for every key or key set, which are individually locked in place, ensuring that critical business operations are never jeopardized. Epos Now decided to choose Traka21 because they didn’t need a complicated system with complex controls. They needed the ability to have many different users access the system, without the burden of training them. The cheapest solution was a simple key safe, but those solutions wouldn’t allow the office manager to identify who had removed missing keys. Traka21 was able to fill all the gaps – it’s intuitive and straightforward to use, and yet all users can be individually identified.

There weren’t any misconduct issues, we were just struggling with bad admin. People forgot who had borrowed keys, and it meant we were paying for the locksmiths to visit every few months. Traka21 was able to fill all the gaps – it’s intuitive and straightforward to use, and yet all users can be individually identified.

James Shipley, Head of Finance, Epos Now