TrakaWEB release 4.7.1

This software upgrade includes:

• TrakaWEB v4.7.1
• Traka Touch v4.3.2

Faster device replacement. Less administration. Better integration with your service workflows.

Managing faulty devices and replacement processes can be difficult at scale, particularly when users are required to repeatedly enter information, administrators need greater control over exchange processes, and asset data is spread across multiple systems.

This latest release significantly enhances Faulty Item Exchange (FIX), making it simpler to use, and better connected to existing IT Service Desk Management solutions and processes by providing more intuitive user interfaces and experiences.

By reducing manual effort, improving user experiences, and with improved   integration capabilities, organisations can manage device break/fix workflows more efficiently while maintaining visibility and control throughout the replacement process.

Remove unnecessary steps from the replacement process

When a device fault has already been recorded in an external service management platform, users should not have to repeat the same process again at the locker.

This release introduces automatic fault logging, allowing items to be automatically moved into a faulty state when a fault already exists in an integrated external system.

The impact is immediate:

• Users can move between sites without duplication or delay
• Administrative effort is reduced significantly
• Access changes remain controlled, auditable, and secure - delivering greater visibility, without sacrificing governance.

The impact is immediate:

• Eliminate duplicate fault reporting
• Reduce user interaction and time at the locker
• Improve data consistency across connected systems
• Accelerate device replacement workflows

No more working around the system, now the system works around your organisation.

Connect Traka more closely with your IT service management ecosystem

For many organisations, effective device management depends on accurate information flowing between multiple business systems.

Enhanced FIX integration capabilities provide closer alignment between TrakaWEB and external IT service management platforms, including ServiceNow-enabled solutions.

This enables:

• Better synchronisation of asset information
• Improved visibility of device availability
• More efficient service management processes
• Greater operational awareness across systems

Make fault management easier for every user

When device issues occur, users need a simple and intuitive process for reporting faults and obtaining replacement devices.

Updated Traka Touch workflows introduce clearer screens, improved navigation, and streamlined actions for registering, reviewing, and resolving faults.

This delivers:

• A more intuitive user experience
• Faster fault reporting
• Reduced user training requirements
• Greater confidence when managing exchanges

Strengthen governance without slowing operations

As break/fix programs grow, maintaining control over administrative actions becomes increasingly important.

This release introduces enhanced role-based permissions, ensuring that key FIX functions are only available to authorised users.

Organisations benefit from:

• Improved operational governance
• Greater control over exchange processes
• Reduced risk of unauthorised actions
• Stronger compliance with internal policies

Ready for the next generation of Traka Touch

FIX is now fully supported on the Linux-based Traka Touch platform, ensuring organisations can continue to benefit from the latest Traka platform architecture.

Key advantages include:

• Continued support for future Traka Touch deployments
• Improved platform scalability
• Greater long-term system resilience
• Alignment with Traka's latest technology roadmap

Easier to scale. Simpler to manage. Better connected.

Together, these enhancements transform Faulty Item Exchange into a more efficient, scalable, and integrated solution for organisations managing device replacement and repair processes.

With reduced administration, improved user experiences, and deeper integration with IT service management systems, organisations can resolve device issues faster while maintaining full visibility and control.

Additional Enhancements Included in This Release

Alongside the FIX enhancements, this release also introduces several platform improvements:

Expanded platform support

• IPv6 with DHCP support on Linux-based Traka Touch systems
• .NET Core 3.1 support for the reporting engine

Greater operational visibility

• Item Available and Item Not Availa