How LRM prime simplified multi-site operations with key management systems

LRM Prime manages some of London’s most high-end multi family residential and mixed-use properties, from luxury apartments to large scale developments with retail, commercial, and communal amenities.

Challenge: Managing high volume key movement across multi-site residential operations

LRM Prime oversees a portfolio of high-end multi family and mixed-use properties across London, each with its own unique operational demands. With residents, concierge teams, maintenance engineers, cleaners, and contractors all requiring different levels of access, managing keys manually had become increasingly complex.

Traditional processes such as unstructured key storage, paper logbooks, and handwritten sign-out sheets created vulnerabilities and inefficiencies. Teams were regularly faced with:

◆ Limited visibility of who had taken a key
◆ Delays during busy morning handovers
◆ Time lost searching for unreturned or misplaced keys
◆ Higher risk of unauthorised access
◆ Operational pressure on concierges managing large volumes of activity

In mixed-use and high-rise developments, where multiple floors, commercial areas, plant rooms, and resident amenities required secure access, the lack of real-time tracking created avoidable risks which slowed down response times. 

LRM Prime needed a solution that would centralise their key management, improve accountability, and remove the daily operational friction caused by manual processes.

Solution: Implementing Traka’s intelligent key management system

To modernise and streamline access control, LRM Prime deployed Traka’s intelligent key management solution across several developments in their portfolio. Replacing manual logs with automated, secure key cabinets provided immediate operational benefits. The team gained the ability to:

✔︎ Define and restrict access based on staff role or contractor permissions
✔︎ Eliminate logbooks and simplify the key check-in/check-out process
✔︎ Generate full audit trails showing who accessed each key and when
✔︎ Receive automatic alerts for overdue or unreturned keys
✔︎ Group keys logically within buildings by area or function

At one location with more than 1,000 residential units, LRM Prime installed six Traka cabinets, all networked to provide a centralised, real-time view of access activity. This removed bottlenecks, reduced walking time, and created a more structured flow for high-volume operations.

Result: Improved visibility, security, and operational efficiency

LRM Prime now has clear oversight of every key across their developments. Automated tracking has replaced manual logging, giving teams instant visibility of who has which key, reducing delays, and preventing unauthorised access. Daily operations run more efficiently, with faster handovers, fewer bottlenecks, and less time spent searching for overdue keys. 

The system scales effortlessly across high-rise and mixed-use buildings, allowing LRM Prime to manage large volumes of access activity with confidence and consistency. Overall, Traka has strengthened accountability, enhanced security, and created a smoother, more reliable workflow for staff, contractors, and residents.

We have an obligation to everything that we put in – it needs to have a value. Every line item needs to have a reason.

Veronica Sorbello, Mobilisation Manager, LRM Prime