Account Co-Ordinator
ACCOUNT CO-ORDINATOR
ASSA ABLOY Entrance Systems is a leading supplier of automatic entrance solutions and services with a global presence in over 120 countries. As a division of ASSA ABLOY Group, a publicly listed Swedish company, we strive to create innovative solutions that improve our customers lives. With around 49,000 employees, we help billions of people experience a more open world through safe and secure access.
DUFFETT DOORS, a division of AAES, has a varied service offering and specialises in a wide range of doors including auto doors, roller shutter doors and grilles amongst others. The diversity offered at Duffett is unsurpassed by its competitors which makes for an extremely exciting and engaging work life.
Role Description
As an Account Co-Ordinator, you will be responsible for the day to day link between clients and internal . supporting the Commercial Manager by maintaining client relationships, handling service issues and maintaining database records.
You will be responsible for :
- Assist daily the Commercial Manager to achieve daily and monthly business targets and business goals including budget.
- Develop, review and negotiate variations to contracts, programs, projects and services
- Respond to inquiries and resolve problems concerning contracts, programs, projects and services provided and people affected
- Manage paperwork associated with contracts, programs, projects and services provided
- Advise senior management on matters requiring attention and implement their decisions
- Oversee work by contractors and report on variations to work orders
- Prepare and review submissions and reports concerning the organisations activities
- Answer incoming service calls and service emails.
- Schedule all Preventative Maintenance (Testing) work and coordinate with customers and testing staff of schedule.
- Maintain the PM/Testing database and ensure all contractual commitments are met.
- Update the Assa Abloy job management system with all PM checklists and recommended actions – share this information in a time manner with our clients
- Prepare quotations and update system where required
- Any other task as requested from time to time
Qualifications
- 3+ years experience working in service industry
- Customer Service experience
- Strong communication skills
- Ability to work independently and in a team environment
What’s in it for you
- Supportive management who value your input in finding new and improved ways of achieving success
- Highly competitive remuneration
- Be a part of a leading Door Solution team
- Ability to build a career to be proud of
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
