IDS Branch Administrator (Kenya)
Purpose of the role:
The position reports to the Managing Director - ASSA ABLOY Kenya and General Manager – IDS Exports and will be responsible for all administration functions within the Nairobi sales branch. This role is designed to ensure that standard operating procedures and processes for finance and operations are adhered to and completed in full.
Key Responsibilities:
- Ensure that general day to day sales and administrative functions are handled accurately, correctly, timeously and that all exceptions are highlighted and escalated to the Export Manager.
- Manage day-to-day running of the sales counter ensuring that all policies and procedures are adhered to.
- Responsible for all cash receipts and petty cash maintenance
- Picking and packing of stock ordered and coordinating the dispatch process
- Supervise the order distribution to guarantee efficient delivery
- Liaise with the Export manager regarding all issues relating to effective sales delivery
- Manage the repair and warranty processes to maintain customer satisfaction and operational efficiency.
- Prepare weekly and monthly performance reporting to management
- Perform any other tasks as set by management to support business objectives
Professional Qualifications/ Experience:
- Minimum Diploma in Business management/administration or any other related business-related course
- At least one year experience in general sales administration/retail/showroom sales
- Familiarity with POS systems and CRM tools is an added advantage.
Key Competencies / Personal Attributes:
- Outstanding communication skills
- Customer service orientated outlook
- PC literate with proven proficiency in MS Office
- Good attention to detail and reporting skills
- Excellent interpersonal skills with ability to deal with people at all levels
- Ability to work independently and solve problems with own initiative
- Should demonstrate the ability to run with a variety of tasks simultaneously (multi-tasking)
- Skilled in conflict resolution
- Positive attitude and high energy level
- Steady and dependable under pressure
- Strong ethics and integrity
- Ability to adjust work schedule based on business needs.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
