Customer Operations Specialist
Customer Operations Specialist
ASSA ABLOY Entrance Systems, Pedestrian Door Solutions
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.
Why Join ASSA ABLOY Entrance Systems?
At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:
1. Comprehensive Benefits
Enjoy competitive pay, robust health insurance options, retirement plans, and monthly/quarterly bonus opportunities. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.
2. Meaningful Impact
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.
3. Career Growth & Development
We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.
This Role:
We seek a master communicator. The Customer Operations Specialist will be responsible for serving as the customer liaison for ASSA ABLOY Entrance Systems’ troubleshooting and resolving hold code delays to create improved efficiency and customer experience. This role will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the company’s service groups and our customers and plays an integral role in the company’s overall success. Customer service experience is essential.
Key Responsibilities:
- Maintaining positive relationships with our customers.
- Processing discrepancies with the customer via reporting prior to finalizing service order.
- Answering calls from internal and external customers.
- Updating customers with progress.
- Ensuring work order delays and issues are resolved properly and on time.
- Maintaining customer reports and workflow management.
- Proactively following up with customers upon request (phone/email).
What You Will Need:
- Must have prior experience working in a high-paced, customer service environment.
- Proven hands-on experience in developing customer relationships.
- Exceptional communication (written/verbal) skills.
- Organized self-starter with an innovative system of follow up.
- Ability to prioritize and execute required tasks with urgency.
- Ability to read and follow instructions, both written and verbal.
- Must be a team player.
- Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).
- Must have a high school diploma; some college preferred.
What We Offer:
Comprehensive Benefits
- Health, dental, and vision plans
- 401(k) with company matching
- Short- and long-term disability, life, accident, and travel insurance
- 15 PTO days and 11 paid holidays
Work-Life Balance
- Flexible scheduling for when life happens, standard hybrid schedule
Ongoing Training & Recognition
- Get up to speed quickly with our structured onboarding process.
- Access to online courses to keep your skills sharp and up-to-date.
- Learn from experienced colleagues and industry experts.
- Length of Service awards to celebrate your milestones.
Our Commitment to Diversity & Inclusion:
ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
