Order Processing Specialist

Do you possess excellent analytical and problem-solving skills? Do you consider yourself to be a customer-centric professional? Do you feel that you are extremely detail-oriented? Are you looking for a job opportunity where you feel as though you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

We are expanding our Order Management Team and is hiring an Order Processing Specialist. This role will be based out of our regional manufacturing facility located in Easton, Pennsylvania.

We are growing and there has never been a more exciting time to join us!

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Order Processing Specialist?

As an Order Processing Specialist, you will accurately enter and process orders placed by our customers into the system for production / manufacturing (Workflow, iSeries, BuyDesign). This includes interpreting product specifications and researching drawings while ensuring a consistently high level of customer service that exceeds expectations and fosters satisfaction

You would also:

• Process orders and address customer inquiries promptly and accurately.
• Prioritize efficient resolutions for customer queries and issues.
• Conduct thorough assessments and research to resolve customer concerns in a timely manner.
• Provide both general and technical information as required by customers.
• Communicate effectively with customers regarding any discrepancies or delivery conflicts.
• Participate in estimating, shop seminars, and sales functions, including after-hour events.
• Complete required training and other continuous learning activities as needed and assigned.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy. 

The Skills and Experience you need:

• High School Diploma or GED / bachelor’s degree in business or a related field, preferred.
• Proficiency with Math, Basic Geometry and Algebra skills would help you excel.
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable.
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
• Proficient communication skills, both verbal and written.
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Must excel working in a fast-paced environment.
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays
• Tuition Reimbursement, Learning and Career Development opportunities
• Competitive Salary

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at stephanie.mandato@assabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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