Technical Sales Representative PEU
About Us
ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions across both mature and emerging markets. Our iconic brands—Yale, Abloy, Lockwood, and more—are built on innovation, earning us a place on Forbes’ list of the world’s most innovative companies.
About the Role
We’re seeking a customer-focused and technically skilled Technical Account Representative to support our Professional End User (PEU) customer segment across New Zealand. Based in Auckland and reporting to the Retail & Locksmith Sales Director, this role is all about delivering trusted advice, tailored security solutions, and technical support to clients such as local councils, government departments, and infrastructure providers.
You’ll play a key role in managing existing accounts, solving technical challenges, and growing our high-security keying product portfolio through close collaboration with internal and external stakeholders.
Key Responsibilities
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Provide timely technical and sales support to end users and customers, resolving product-related inquiries and issues.
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Understand customer needs and deliver tailored, consultative solutions while managing key accounts to ensure satisfaction and retention.
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Support the broader sales team with technical expertise and collaborate on opportunities to grow the high-security keying portfolio.
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Conduct product training for customers and internal teams to build knowledge and promote correct product usage.
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Manage projects and customer interactions using CRM tools to maintain accurate records and track progress.
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Attend industry events to promote ASSA ABLOY solutions, strengthen relationships, and gather market insights.
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Collaborate with cross-functional teams—including product, marketing, operations, and customer service—to align on goals and initiatives.
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Monitor sales performance against targets and implement corrective actions as needed to meet objectives.
About You
You’re a confident communicator who thrives in a technical sales environment and enjoys helping customers solve problems. You have a strong service mindset and are skilled at translating complex product details into practical benefits. You’ll also bring:
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2+ years’ experience in technical sales or a similar role, ideally in security or infrastructure
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5+ years’ experience in sales, marketing, or product-focused positions
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A technical aptitude and eagerness to learn complex security solutions
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Strong relationship-building and stakeholder engagement skills
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Good time management, organisation, and presentation abilities
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Proficiency in Microsoft Office and CRM tools
Why Join Us
You’ll be part of a collaborative team within a global company that empowers you to grow your role—locally, regionally, or internationally. We offer training, development, and opportunities to work with cutting-edge products in a dynamic and evolving market.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
