Technical Account Manager
Technical Account Manager
Do you have the skills to drive customer satisfaction and departmental efficiency for our technical team? Join Biosite’s team, part of the ASSA ABLOY Group, covering (mostly but not only) the West Midlands, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Technical Account Manager
The Technical Account Manager will be responsible for operational delivery of our key account customer sites, surveying of complex installations, and project management. Forming a strong bond with our sales team and interacting with key customers to drive customer satisfaction and enhance operational effectiveness within the department. The role will also involve close working relationships with the production and service teams to ensure the customer's scope and expectations are met. The position is available as a hybrid role, combining home working/head office working, and site visits.
You would also:
• Lead technical surveying, engineer installation briefings, and ensure compliance by preparing and enforcing RAMS, SSoW, and Lift Plans for safe and effective site operations.
• Manage end-to-end project delivery, including programme planning, on-time and budget execution, and post-installation site ownership as a key stakeholder.
• Provide technical assistance and training to sales teams, engineers, and account managers, supporting pre-sales efforts and ensuring seamless technical integration.
• Handle customer relationship management through expectation setting, complaint resolution, and maintaining strong client and site team connections.
• Coordinate cross-functional collaboration with procurement, logistics, installation, service, and production teams to ensure smooth project execution and operational alignment.
The skills and experience you need
We are looking for someone who:
• Holds SSSTSs qualification and ALLMI Appointed Person certification for Lorry Loader Lifting Operations, demonstrating strong compliance and safety leadership in site environments.
• Has experience in similar roles, with credible technical knowledge and a confident, professional presence in customer-facing and internal meetings.
• Possesses solid understanding of PC hardware, fire & security installation, networking, routing, and structured cabling, supporting a wide range of technical operations.
• Is skilled in surveying and accurately assessing project scope and duration, contributing to effective planning and execution.
• Exhibits excellent communication skills, a positive can-do attitude, and the ability to engage effectively with both customers and internal stakeholders.
Knowledge of Access Control and additional qualifications (e.g. NEBOSH, IOSH, SMSTS, or equivalent) will be a plus.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• Competitive salary and pension scheme.
• 24 days leave, increasing with length of service.
• Car Allowance.
We review applications regularly, so don't wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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