Service Coordinator
The ASSA ABLOY Group is the global leader in access solutions. Every day, we help billions of people to experience a more open world. The ASSA ABLOY Entrance Systems division (ESD) is a leading supplier of entrance automation solutions for the efficient and seamless flow of goods and people. Our customers operate in different market segments from retail, healthcare, and hospitality to distribution & logistics.
About the role – Service Coordinator
The successful candidate will oversee the overall planning and service work management ensuring that technicians are productive, and jobs are completed on and time and within budget. This role will also be required to monitor the daily and periodic reports and adjust productivity trends.
Reporting to the Customer Services Team Leader, the role is responsible for:
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Enter the schedules into the service planner ensuring that the technicians’ times are fully accounted for and productive meeting KPI’s
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Work with contract sales teams to ensure that all contract requirements are accurately implemented
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Manage the regionalization and ensure that workloads and technicians are balanced in each region
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Periodically conduct a full review of the PM schedule ensuring that PMs workloads are balanced each month for the working days and the specific areas of work
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Review overdue WIP jobs each day and drive service teams to complete
Skills & experience
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Minimum of 3 years’ experience in planning and scheduling technicians
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Minimum of 3 years’ experience running and managing service jobs
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Experience in setting up and monitoring customer service KPIs and reporting.
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Ability to run and understand workflow reports and monitor trends.
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Ability to analyse KPI reports and determine best solutions to resolve delivery or productivity issues.
Benefits
- Work with a global organisation with strong industry growth prospects
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Be part of a market-leading team
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Ability to build a highly valued local manufacturing capability
AAES is an equal-opportunity employer. All employment is decided based on qualifications, merit, and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including alcohol & other drugs) and virtual interviews.
How to apply
Please apply with an updated CV/Resume and cover letter showing your suitability for this senior role
Global Presence, Local Support: With a workforce of over 52,000 employees across more than 70 countries and manufacturing facilities in Europe, North America, Asia, and Oceania, we are well-equipped to assist our customers wherever they are. Our expertise lies in developing, manufacturing, selling, installing, and servicing automatic door solutions for people.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
