Technical Support Flexible support options for your Traka solution Traka is dedicated to success beyond initial implementation and through the life of the solution. From day one, technical support calls are answered by our dedicated support team, so you can be assured of assistance from our trained specialists to assist with any questions or issues that may arise with hardware, software or system integration. All support cases are tracked in our enterprise CRM system, with detailed case notes and status updates visible to all support team members that may collaborate on your case. Remote screen sharing sessions are available via MS Teams, Zoom, WebEX, etc. for guidance when troubleshooting any application-level issue. Technical support is available to all customers with an active software license. The majority of support calls can be resolved over the phone, by email or screen-share collaboration. In the rare case we are unable to resolve and issue remotely, such as a critical hardware issue that would require a Traka Certified Technician to fix, Traka offers field service options including the Traka KeyCare program.