Service

Local when you need us, global when it counts.

Traka strives to build partnerships for life, by providing the best possible service to customers. From the initial consultation, to the on-site system installation and ongoing technical support, Traka is there to help you succeed.

What to expect when investing in a Traka solution:

  • A Project Manager and primary point of contact to coordinate the system implementation
  • A Sales Engineer to assist with all technical aspects of the implementation including IT and integration
  • A certified Traka technician onsite to install, commission and fully test your system
  • Application training for your end users and system administrators
  • Telephone and remote access technical support from our dedicated support team
  • Value-added service plans available with Traka KeyCare

You can expect to receive world-class support from Traka, with services including:

Professional Services

Our team of sales engineers are available for professional consultations to help ensure your system is designed and configured to maximize your return on investment from day one.

Learn about our design and deployment process.

Training

Customized training sessions can be scheduled as needed at our Orlando facility, at a customer or partner location, or as a remote session, covering everything from hardware installation, software implementation, integrations and more.

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Technical Support

Our support technicians are available during extended business hours to assist you and your team with any needs after the initial deployment of your solution.

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KeyCare

Maximize the value of your Traka solution with a custom KeyCare package, including extended warranty coverage, training, scheduled service visits and more.

Learn more