Professional Services

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Deployment Engineering & Design

We are committed to customer success and ensuring your solution delivers the desired outcomes is as important to us as it is to you.

We want to help you maximize your investment in a Traka solution through high quality system design, adoption of best practices and feature implementation. Our team of Sales Engineers that support our regions, partners and end users are available for professional consultations to help ensure your system is designed and optimized to maximize your return on investment from day 1.

A typical design and planning consultation covers the following topics:

Requirements Icon

Customer Requirements

Understanding your business objectives, priorities and outlining the success criteria for the implementation is important so you have a measure of success and return on investment. This will help steer the project to success.

Application Design

Application Design

We will work through every aspect of your system requirements, including the data structure and layouts for Users, Items, Item Types, Item Access Groups, Software Access Permissions, Reporting and Notification templates and more. Where a third-party integration is required, we will work to understand your processes and workflows, and define the specifications needed for a successful deployment, providing a solution that brings immediate benefit to your organization. 

IT & Architecture

IT & Architecture

With your application design and specification complete, we must securely marry it to your IT infrastructure. We recommend server specifications allowing for future growth and scalability. In this session we will also consider all information security, redundancy and any specific fail-over requirements - especially for larger scale or enterprise-level deployments.

User Acceptance Testing

User Acceptance Testing

For larger scale or enterprise deployments especially, it is likely you will want to test the system against your user stories (use cases) and functional requirements before deployment to production. In addition, your organization may require that Traka software is to be evaluated by IT for information security purposes. Our team will assist with standing up the necessary UAT environment, and help provide any specific documentation or test tracking requirements.

Project Delivery

Project Delivery

All Traka Professional Services projects are assigned a dedicated Project Manager who is responsible for communications, collaborative project tracking and resource management, ensuring the project keeps on schedule and delivers to your full expectation.

Site Installation

Site Installation

This is focused on the system hardware installation, logistics and health and safety requirements which must be considered before a System Technician is dispatched to site. Items such as cabinet power and data connections are considered, along with any required site access requirements or certifications. Traka requires a hardware pre-installation checklist to be completed in conjunction with all deployments.