Maintenance options /Other/trakacom/Images/Article15.jpg Warranty Twelve months parts warranty is provided from date of purchase on all Traka products when installed by Traka engineers or by our network of worldwide partners and distributors. In the unlikely event that you do experience a problem with your Traka system, our dedicated customer support service, located in both the UK and US, operate a fast and efficient telephone service to assist you quickly in resolving any problems. Should it then be necessary to attend site, Traka have a dedicated team of highly trained engineers who are equipped with spares, replacement components and the knowledge to resolve any problem. Full details of our warranty terms and conditions are available on request. Warranty terms and conditions for systems sold via our worldwide distributor network are managed by Traka appointed distributors - please contact them directly. Maintenance Options If your 12 month warranty period is about to expire, Traka recommends that you consider taking out one of our support contracts for maximum peace of mind. Contracts are set on three different levels and tailored to meet your site requirements. Contracts are available for one or three years - so you can select the level of commitment that better suits your organisation. Traka can provide various levels of cover which can include: Full telephone software support Monday to Friday 0830 to 1730 Hardware maintenance covering parts and labour User log-on to the Technical Support web site for latest information, product updates and new Traka features Annual hardware service on each cabinet, conducted on-site by a qualified Traka engineer. Professional services, including training days and project management days. Our services not only offer continued support but also, health checks, audit reports, software updates, training and management reviews - all designed to show how efficiently your systems are performing. What to do... We recognise it is the speed and efficiency of responding to a problem that ensures customer satisfaction. So, if you are experiencing a problem now, pick up the telephone and contact us on the dedicated Help Desk support line - 0845 630 6300. If you would like to talk more generally about our maintenance packages then please contact Wendy Weston on 01234 710729.