Manager - Solutions, Products, Integration & Business Support - IMEAT

Job Description

Manager – Solutions, Products, Integration & Business Support (IMEAT)

Location: Dubai, UAE
Reporting to: Vice President (IMEAT)

Purpose of the Role

The role is responsible for leading the development, delivery, and lifecycle management of integrated solutions and service offerings of Vingcard Solutions across the IMEAT region. The position ensures alignment between customer requirements, product strategy, and operational execution, while driving sustainable growth of the service business and maintaining high levels of customer satisfaction.

Key Responsibilities

• Drive the design and implementation of integrated solutions including access management systems (on-premises and cloud-based), digital credential platforms, and mobile-enabled ecosystems. Ensure solutions are secure, scalable, and aligned with ASSA ABLOY Global Solutions standards and customer expectations.
• Lead the deployment of mobile credential solutions leveraging NFC& BLE technologies and ensure seamless integration with native applications and wallet platforms such as Apple Wallet and Google Wallet to enhance user experience and adoption.
• Manage the lifecycle of solutions and products across access control, digital identity, and automation domains, including roadmap definition, feature enhancement, and performance tracking to ensure competitive and market-relevant offerings.
• Ensure effective integration of solutions with customer systems such as PMS, POS and identity platforms, as well as IoT, WAP, building management, Guest Room Management systems and energy systems, using standardized and API-driven approaches to achieve reliable and scalable connectivity.
• Support the development and integration of energy management and building automation systems, enabling smart building capabilities, operational efficiency, and sustainability outcomes through connected technologies.
• Collaborate with technology partners to ensure their integrated solutions meet certification requirements and interoperability standards. Support the onboarding and validation of partner integrations in line with Vingcard Solutions ecosystem guidelines.
• Own and develop the regional service business portfolio, including service contracts, managed services, and lifecycle support offerings. Drive service revenue growth, profitability, and long-term customer engagement.
• Oversee service delivery performance and act as a senior escalation point for critical technical issues. Engage with customers to resolve complex challenges, ensure timely resolution, and drive root cause analysis and continuous improvement.
• Develop and deliver Train-the-Trainer programs to support new product introductions and upgrades, ensuring that internal teams, partners, and service organizations are equipped with the required technical competencies.
• Provide leadership in L3 support functions to ensure system reliability, high availability, and effective incident and problem management across deployed solutions.
• Work closely with internal stakeholders, customers, and external partners to ensure alignment, effective communication, and successful delivery of projects and services, while monitoring vendor performance and contractual compliance.
• Ensure compliance with company policies, information security standards, and regulatory requirements, while maintaining appropriate documentation and supporting audit processes.
• Lead cross-functional initiatives, manage project delivery, and contribute to the development of team capabilities, supporting regional growth and strategic objectives.
• Act as a key liaison between global product management, engineering, and commercial teams to develop and maintain technical specifications, datasheets, and solution documentation, ensuring alignment with portfolio offerings and market requirements.
• Coordinate with internal and external stakeholders to ensure that product and solution specifications accurately reflect integration capabilities, compliance standards, and customer use cases within the broader solution ecosystem.
• Lead the preparation and delivery of solution presentations, technical workshops, and Lunch & Learn sessions for consultants, developers, system integrators, and end customers to drive awareness, adoption, and technical understanding of the portfolio.
• Support business development initiatives by articulating solution value propositions and technical differentiators, ensuring clear positioning of integrated offerings across access management, digital credentials, and automation domains.

Experience and Qualifications

• Bachelor’s degree in Engineering, IT, or a related discipline
• 5-7 years of experience in solutions delivery, integration& product management,
• 2-3 years of experience in service business operations
• Industry experience not limited to Hospitality in access control, digital identity, IoT, or smart building technologies is preferred.

Key Competencies

• Demonstrates strong expertise in access management and digital credential solutions across Hospitality and other verticals, leading the design and deployment of secure, scalable solutions aligned with customer and market requirements.
• Leverages solid experience in system integration and connected ecosystems to deliver interoperable solutions across enterprise platforms, IoT environments, and partner systems, ensuring robustness and scalability.
• Applies sound knowledge of energy management and building automation systems to integrate smart and sustainable solutions that enhance operational efficiency and support customer objectives.
• Champions a customer-centric approach by proactively addressing complex technical challenges and ensuring effective resolution to maintain high levels of customer satisfaction and service quality.
• Builds and manages effective stakeholder and partner relationships, ensuring alignment, accountability, and consistent delivery of service operations in line with agreed performance standards.
• Drives execution excellence and continuous improvement by leading cross-functional initiatives, optimizing processes, and delivering measurable business outcomes.
• Enables organizational capability by leading structured training and knowledge transfer initiatives, ensuring teams and partners are equipped to support product evolution and solution deployment.