We collect and store:
Why do we process this personal data?
What is the legal basis for processing?
To provide you with the information you request via the website.
Using your personal data in this way is necessary for us to respond to your request.
To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it.
It is in our legitimate interest to look at this information to understand how our website is being used, and to manage and improve it. Since no sensitive personal data will be processed and the processing is limited, we have concluded that our legitimate interest to conduct the analysis and improvements takes precedence over your privacy interest.
To better understand your interests and preferences, in order to provide you with an experience and contents that are tailored to those interests and preferences, for example through use of behavioural analysis, marketing automation and voice of the customer activities via surveys.
It is in our legitimate interest to look at the preferences that we derive from your browsing behaviour and answers you willingly provide to voice of the customer activities so that we can personalise your user experience and the contents we serve you where this is in line with your marketing choices (see below).
To send you communications and contents about relevant solutions and services, in accordance with your marketing preferences.
We will only send you relevant content where we have your consent to do so.
To offer you guided solution selection tools to assist you with selecting the correct product or service.
To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.
Using your personal data in this way is necessary for us to comply with our legal obligations.
To better understand your wishes, expectations and requirements in order to develop our activities, products and services, offerings, customer service and communications to you.
It is in our legitimate interest to look at the feedback we derive from survey responses to enable good customer service and support, deal with your questions, correct erroneous data or dispatch information that you have requested. If we want to be able to identify an individual person in a survey, this is only done if expressly stated.
To statistically analyse your feedback from surveys over time in order to develop and improve our activities, products and services, offerings, customer service and communications to you.
It is in our legitimate interest to analyse the behaviour and patterns of customers through the survey responses over time to provide recommendations and adapted services based on the interests of others with similar behaviour patterns. Surveys may be sent to you again to compare results from the previous ones and verify that we are improving.
We may transfer your personal data for the purposes set out above:
Some recipients are located in countries outside the EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the EU/EEA, when transferring personal data to countries outside the EU/EEA we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal data. These standard contractual clauses can be found at ec.europa.eu.
We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.
We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer.
In relation to the personal data that we hold about you, you have the right to:
We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.
Requests to exercise your rights should be addressed to our Rights Request Manager via our Privacy Contact Centre.
If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu.
We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.