Quality assurance Manger


This position is based in Durban South Africa




You will be responsible for all quality issues relating to the products dispatched from this facility. Manage and maintain a quality system to the requirements of established guidelines of ISO 9001/2015.  Attend to SABS Audits. This customer-facing role will involve working closely with the management team within the facility to resolve issues as they arise.   You will have supervisory responsibility for a Quality Team.

Duties and Responsibilities include the following. Other duties may be assigned.

  •   To give guidelines and advice for the preparation of all necessary quality management documentation required by a recognized quality system code of practice.   i.e. policies, responsibilities, objectives, etc.

  • Prepare and implement written procedures and instructions throughout the company for all the requirements of ISO 9001/2015 as necessary for the establishment of the documented quality system.

  • Advise on any actions necessary to prevent the occurrence of products, which do not meet the companies or customer's specified requirements.

  • Liaise with customers on quality issues. (incoming, Production and Customer Return)

  • Compile all associated quality reporting

  • Conduct periodic audits to verify continued compliance with the established system requirements and identify deficient areas and activities.

  • Investigate the root causes of any Product or Process Quality issues reported, analyse, manage and take corrective action.

  • Management of Health and Safety activities for the site

  • Report to management on the effectiveness of the quality system

  • Schedule and conduct internal training regarding quality system.

  • Plan internal audits and follow-through to ensure that all findings are adequately addressed.

  • Plan process, routing and generate labour time to enable capacity planning for new products developed.

  • Ensure that Item revision levels are accurate and correct at all times.

  • Ensure that the Item Signal Codes are accurate and correct at all times.

  • Ensure that Production BOM's are accurate and correct at all times.

  • Ensure that ECR's are created for known problems with products / production.

  • Ensure the timeous processing of ECR's / ECO's by means of direct liaison with the appropriate department manager.

  • Ensure that the ECR / ECO database is accurate and correct at all times.

  • Ensure that the number of ECR/s / ECO's do not become excessive and un-manageable.

  • Ensure that Item Signal Codes reflect the correct code according to the ECR / ECO status

  • Ensure that the relevant departmental managers are informed at all times about outstanding ECR's / ECO's impacting on production or customer orders.

  • Ensure that goods on order / raw materials / WIP / finished goods / customer supplied units are taken into consideration for all product / production changes.

  • Manage a function (configuration) within the company, which controls and issues documentation and data for the manufacture of product, including aspects of sales and installation activities.

  • Liaise with any customers or external authorities on matters regarding quality for the benefit of the company.

  • Liaise with other managers and staff within the company of vis, matters regarding quality.

  • Set up the system for; inspection, measuring and test equipment so that they are controlled, identified, registered, calibrated and maintained at set intervals.

  • Where necessary visit suppliers, to resolve quality issues. (Component suppliers, mould makers etc.)


Market Knowledge

  • Maintain a working knowledge of international and industry quality assurance codes and standards.

  • Familiarity with ISO9001;

  • A good working knowledge of Ul ROHS, WEEE &CE Compliance;

  • Knowledge of Health & Safety Management



  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.



Education and/or Experience

  • Previous experience of working in a process-driven, customer-focused role would be advantageous.

  • A background working within the electronics industry would be beneficial                     


    Language Skills

  • Ability to effectively communicate in the English Language verbally and in writing.

  • Ability to read and interpret technical journals, specifications, international technical standards, etc


             Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.


    Work Requirements

  •  Travel and fieldwork including international travel may be required, therefore employee must possess or can acquire valid travel authorization

  •        Must be legally eligible to work in South Africa


South Africa

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