From initial purchase warranties to comprehensive maintenance contracts, be assured that your Traka systems are protected.
All of our products are thoroughly inspected and carefully tested before leaving the factory. We pride ourselves on a controlled manufacturing process and use only the highest quality materials to ensure your system continues to perform for many years to come.
Our services not only offer continued support but also, health checks, audit reports, software updates, training and management reviews – all designed to keep your systems performing at optimum levels.
A 24-month parts warranty is provided from date of purchase on all Traka products, when installed by Traka engineers or by our network of worldwide partners and distributors.
In the unlikely event that you do experience a problem with your Traka system, our global customer support team operates a fast and efficient telephone service to assist you quickly in resolving any problems. Should it then be necessary to be on site, Traka has a dedicated team of certified technicians that is equipped with the knowledge, equipment and components to solve any problem.
Full details of our warranty terms and conditions are available upon request.
Warranty terms and conditions for systems sold via our worldwide distributor network are managed by Authorized Traka Distributors - please contact them directly.
After expiration, we recommend a comprehensive maintenance contract to ensure maximum product support.
Support and Maintenance Contract
If your 24-month warranty period is about to expire, Traka recommends that you consider taking out one of our support contracts for maximum peace of mind. Contracts are set on three different levels and tailored to meet your site requirements. Contracts are available for one or three years - so you can select the level of commitment that better suits your organisation.
Traka can provide various levels of coverage, which can include:
- Full telephone support
- Hardware maintenance covering parts and labor
- Customer log-on to the Technical Support website for latest features, product updates and training materials
- Annual hardware service on each cabinet, conducted on-site by a qualified Traka technician
- Professional services, including training days and project management days
Offering continued support, software updates and audit reports, our contracts are available for one, three or five years and provide everything needed when it comes to ensuring your Traka solution is working at its best.