Customer service


Customer satisfaction is our top priority - at Traka we pride ourselves on building long term partnerships from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk.

Online support

Traka has a specifically designed support website where you can access a comprehensive list of online user manuals, select configuration files and official versions of new software releases so that any ad-hoc requests that you may have forgotten during training can be easily located in one of our manuals. It is also an excellent point of reference to find out more about the advanced capabilities of your system.

Telephone support

But, there are times when you might need just a little more personalised help - and that is why you are able to call your assigned support engineer who will work with you to resolve your problem or issue.