close
Worldwide distributors
Visit country website
We now have opportunities to become a Traka reseller. Click here to find out more.
Traka Support Site Traka Worldwide

Call our sales team now on

+61 (2) 9999 5400
services

Customer Support

Customer satisfaction

Customer satisfaction is our top priority - at Traka we pride ourselves on building long term partnerships - from initial hardware installation, through the system software configuration and user training and finally in providing on-going customer support via our help-desk and on site support.

On-line support

Traka maintains a comprehensive on-line user manual that is easily referenced. It is excellent for those moments when you need to find something out, or doing something quickly on an adhoc basis but, you can't quite remember how. It is also an excellent point of reference to find out more about the advanced capabilities of your system.

But, there are times when you might need just a little more personalised help - and that is why we have a team of dedicated support staff who will seek to help.

Telephone support

We believe in responding to our customer needs quickly and efficiently. That level of service does not stop once your system is in place, Traka provides on-going telephone support to help you resolve any issues you may have. More than that, should it be necessary, Traka have an extensive network of engineers who can be mobilised to your site if its necessary - because we recognise it is the speed and efficiency in responding to a problem that ensures customer satisfaction.

A range of maintenance and extended warranty options are available for when your initial 12 months warranty expires.

Traka have a dedicated telephone number for direct communication with the help desk:- 1800 666 110

"Any queries we've had have never been too slight, the after sales support has always been positive, no query is too small for Traka." 

 


print Printer friendly page